FAQs

You will continue to receive excellent service from our local team.

Any changes to your level of service can be made by phone or email to our Customer Service department. 

If you need to terminate service, we’ll work with you to complete our service commitment to you until our relationship ends.  Because we bill for the month ahead, you may be due a refund if service is terminated mid-month. 

If you need to suspend service due to temporary closures, you must contact our office to notify us of the closure.  Otherwise, we’ll continue to service your account and you will be billed accordingly.

Pacific Waste provides the following sizes to its commercial customers from one to six times per week^ for trash and recyclables:

• 2 cubic yard bins (about 6’W x 3’D x 3”H)
• 3 cubic yard bins (about 6’W x 3½’D x 4’H)
• 4 cubic yard bins (about 6’W x 4’D x 4½‘H)
• 6 cubic yard bins (about 6’W x 5½’D x 5’H)
• Roll-off boxes (10-40 cubic yard capacity) for temporary or regular service
• Compactor boxes

^ Sunday service is available for select customers.

We strive to be efficient and provide our customers high-quality service all the time, however, we’re human, and mistakes do occur.  If we happen to miss your container on your regularly scheduled day (not including holidays that could delay service by one day), please call us immediately at (808) 326-4911 or email us at dispatch@pacificwasteinc.com so that we can service your bin.  If you don’t let us know, we can’t make it right.

We can credit your account for a missed pickup, but you need to call us within two (2) business days of the missed pickup date.  Otherwise, we consider services rendered and no credit will be due.

We realize that every once in a while, your containers may need a bit of maintenance. Call Customer Service at (808) 326-4911 email us at dispatch@pacificwasteinc.com to request repair or replacement. If the damage is due to normal wear and tear, we’ll repair or replace for free. However, if the damage seems to be a result of willful damage to the cart, you will be charged a replacement fee.

Pacific Waste provides temporary bin or roll-off service for a fee. Call Customer Service at (808) 326-4911 or send an email to asasaki@wm.com to order.

Pacific Waste is closed on New Year’s Day (January 1), Thanksgiving Day (last Thursday of November), and Christmas Day (December 25).